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Staying Connected- Where else can I go for help?

4 April 2020

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Please see the following from Community Action Suffolk:-

We have launched the Tribe Volunteer App which enables individuals, charities, town and parish councils, community and religious groups to register their details on the app and support the co-ordination of local need and volunteers. As well as managing immediate need, over the coming months, we know that this support will be vital and the app will help match volunteers with individuals and communities who need help. This help may consist of delivering groceries, medication or essential household goods, in line with social distancing guidelines. This system has already matched a number of people with volunteers (where existing groups weren’t available) and this number continues to grow daily.

Tribe Volunteer can be downloaded from the Apple App Store and Google Play Store. We would urge all individuals and organisations to register on the app, even where local support is already in place, so we are able to see where the resource is and where there may be gaps in the system. This allows us to map the whole of Suffolk. It is worth mentioning that this is a new app and we are working through any problems or constraints that may appear and we also plan to introduce improved functionality for groups who register.

There is also a free phoneline which is staffed daily by councils and is targeted at vulnerable members of our communities to call for help and support. Friends or family may also call on their behalf. The telephone line is not a general information line for COVID-19 queries, but for those people who do not have a network of family, friends or community to support them and who need emergency support with care needs (including food), loneliness and to connect with community support.

This is a new service and will be adapted over the coming weeks.

The telephone number is freephone 0800 876 6926 and will be staffed from 09:00 to 17:00, seven days a week. This phoneline and the Tribe Volunteer app are part of the Home, But Not Alone brand.